One Concierge Network
While we understand that price and cost effective solutions are often the primary concern among shoppers, providing our clients with exceptional customer support and knowledgeable specialists are our primary concerns. Although a vast majority of all of our requests are handled in-house by our trained concierge specialists, there are times that your request may require additional expertise and/or the involvement of other solution providers (such as when chartering aircraft). One Concierge is proud to be supported by a network of over 10,000 global solution providers, partners and affiliates whom together form a global strategic alliance known as The One Concierge Network™. Our vast network of approved partners, as well as preferred partners & vendors ensures that we are able to handle any concierge request in any locale. In addition, our wide variety of solution providers allows us to find the most cost effective source for any service request.
All of our partners are handpicked to ensure quality service and exceptional customer care by highly trained and certified personnel. Our partners, vendors, affiliates and solution providers meet both One Concierge’s standards for superior and reliable customer care, as well as all regulatory protocols and recommendations for any goods or services offered. No matter what type of request you submit, your satisfaction is always our primary concern. We require all our solution providers and partners to engage in open dialogue with One Concierge to better improve our synergy and respond jointly to customer feedback, concern and complaints. At One Concierge, customer care and support is not just a requirement, it’s our commitment to you.