Terms of Service


One Concierge’s’ website has been compiled in good faith. It provides information of a general nature about the company, services and products. While One Concierge has taken reasonable steps to ensure that such information is accurate, the company makes no warranties or representations – expressed or implied – regarding the accuracy and completeness of this website and its information, or any websites linked to this website. Users of this website, its information and any websites linked to this website must rely solely on their own assessment and verification.
Neither One Concierge, nor the company’s affiliates, officers and employees, shall be responsible or liable for any direct, indirect, incidental, consequential or special loss or damages however arising (whether by negligent act, omission or otherwise) out of the use of, or reliance upon, this website and its information, or any websites linked to this website.


One Concierge warrants to you that One Concierge shall use its reasonable endeavors to provide the services with reasonable care and skill and, as far as reasonably possible, in accordance with your request and instructions from time to time. Where One Concierge supplies you with any goods or services supplied by a third party, then One Concierge is acting as your agent in sourcing the goods or services. One Concierge will use reasonable care in selecting the supplier and ensuring the order is placed in accordance with your wishes. For the avoidance of doubt, One Concierge does not and will not provide any representations or recommendations in relation to any of the information and suggestions comprised within the services. You are deemed to be responsible for, and shall use your own skill and judgment as to, the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any third party for the supply of services or sale of goods.

Your contract for the purchase of products or services is made with the relevant supplier/partner/vendor only. One Concierge acts as an agent for the supplier/partner/vendor and, unless expressly provided otherwise, all your rights and remedies are against the supplier/vendor/partner. One Concierge will not be responsible for products and services offered by One Concierge as agents for the suppliers/vendors/partners or for any aspect of the relationship between you and any particular supplier/vendor/partner. One Concierge will however do everything it reasonably can to assist you in any dealings you have with the supplier/vendor/partner.

You agree that any contract entered into by you with any of the suppliers/vendors/partners is an independent contract. One Concierge hereby disclaims any and all liability for any act or omission of any supplier/vendor/partner or any loss incurred by you as a result of any act or omission of a supplier/vendor/partner whether or not arranged through One Concierge. One Concierge accepts no liability for any losses or claims arising from any inability to access the website or any failure to complete a transaction.

Save in respect of death and personal injury caused by the negligence of One Concierge or as expressly provided for in these Terms and Conditions, One Concierge shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from the provision of the services or your reliance upon the information and suggestions provided by One Concierge hereunder and the resulting supply of goods and services to you by any third party. One Concierge shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of you. One Concierge shall not be liable to you or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of One Concierge’s obligations in relation to the services, if the delay or failure was due to any cause beyond One Concierge’s reasonable control.


One Concierge actively provides access to thousands of events around the world through numerous ticket agent partners. One Concierge is not the issuer, original seller or a reseller of tickets. Please note that often when purchasing tickets, you are purchasing tickets above face value, which may include service charge(s) reflecting costs and efforts in obtaining premium seats. Ticket prices are not set by One Concierge and are subject to market conditions and demand.

In the events of show cancellations directly by the artist/promoter, One Concierge will issue a refund. One Concierge or its ticket agent partner will dispatch your tickets by courier service. Please note that neither One Concierge nor its ticket agent partners can be held liable for any failure by the courier to deliver your tickets.

Copyright Notice

One Concierge’s website and its information are protected by copyright, trademark and other intellectual property laws unless otherwise indicated and is the sole property of One Concierge. Any unauthorized use, copying, rewriting, publication, broadcasting, distribution or exploitation of this website and its information is strictly prohibited by One Concierge. You may display or print this website and its information solely when visiting and in the usual operation of your web browser.
All names, logos and trademarks on this website are owned by One Concierge or by a third party which has granted One Concierge the right to use them on this website. The use or misuse of these names, logos and trademarks is strictly prohibited by One Concierge. Nothing contained herein shall be construed as granting the user of this website the right to use any names, logos and trademarks on this website without the written permission of the owner.


By using this website and its information, you irrevocably and unconditionally accept and agree to be bound by this legal disclaimer and copyright notice. One Concierge reserves the right to change, add or remove any information presented on this website without notice. Your continued use of this website following the posting of such changes means that you accept such changes.